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fs99 Responsible Gaming — Your Protection Is Our Priority

Play for fun, not out of habit. fs99 believes every player deserves to stay safe, aware, and happy — our responsible gaming tools help you stay in control of your play.

21+

For ages 21 and above only

All gaming services at fs99 are available exclusively to adults aged 21 and above. An account is not activated until age verification is complete.

Why Is Responsible Gaming Important?

Online gaming and betting are a great source of entertainment — but they remain healthy and enjoyable only when you play with awareness and within your own limits. fs99 believes responsible gaming is not just a policy; it is our commitment to every member.

We understand that sometimes gaming can cross the line from fun into a problem. In those moments, making the right decision becomes difficult. That is why fs99 gives you a range of practical tools and safeguards — so you can always stay in control and gaming remains nothing but an enjoyable experience.

Remember: Gambling is not a reliable source of income. Do not place more bets in the hope of recovering lost money. Never bet more than you can afford.

Our Protection Tools

fs99 provides a range of practical tools to help you play responsibly. These are described in detail below.

Deposit Limits

Set a daily, weekly, or monthly deposit limit. Once a limit is set, it cannot be exceeded — this gives you full control over your budget. Lowering a limit takes effect immediately; increasing it takes effect after a set waiting period.

Time Limits and Breaks

Playing for long stretches can cause mental fatigue. Using our time-out feature, you can temporarily suspend your account for any period from 24 hours up to 30 days. Taking a break is always the right decision.

Self-Exclusion

If you feel gaming is having a negative impact on your life, you can use self-exclusion to close your account for a longer period (from 3 months up to permanently). During this time, no promotional messages will be sent and any attempt to open a new account will be blocked.

Activity History

View all your bets, win and loss statistics, and transaction history. Analyse your gaming patterns and take timely action if you notice any concerning trends. Transparency is the first step toward awareness.

24/7 Support

If you have any gaming-related concerns or issues, contact our Bangla-speaking support team at any time. We listen without judgement and guide you toward the right help. Reach us via live chat or email.

Age Verification

Age verification is mandatory when registering at fs99. We follow a strict verification process to ensure no one under 21 can use the platform. Protecting minors is our highest priority.

Deposit and Withdrawal Limits

fs99 has specific deposit and withdrawal limits so you can maintain full control over your money.

  • Minimum deposit: ৳200 (on all payment methods)
  • Minimum withdrawal: ৳500
  • Normal withdrawal time: 30 minutes to 3 hours
  • Payment methods: bKash, Nagad, Rocket

Set a daily or monthly deposit limit — it is the most effective way to prevent overspending. If you wish to change the limit after setting it, a waiting period is observed for your security.

The Golden Rules of Healthy Gaming

  • See gaming as a source of fun, not a way to earn money
  • Set a fixed budget in advance and stick to it
  • Do not try to recover losses by placing more bets after losing
  • Never play while drinking, on medication, or under emotional stress
  • Do not sacrifice family time or work responsibilities for gaming
  • Take regular breaks — rest for at least 5 to 10 minutes every hour
  • Never bet with borrowed money or money set aside for rent or bills
  • Talk openly with your loved ones about your gaming habits

Assess Yourself

If any of the following apply to you, now is the time to seek help.

You are losing more than you win at gaming but cannot stop
You are hiding your gaming habits from family or friends
You are gaming while neglecting work, studies, or family responsibilities
You keep placing more bets repeatedly in an attempt to recover lost money
You feel restless, angry, or anxious when you cannot game
You are spending money meant for bills, food, or other essential costs on gaming
You have tried to stop gaming but have failed repeatedly

If one or more of these apply to you, do not delay — contact our support team or use self-exclusion.

Protecting Minors

fs99 is committed to keeping minors (those under 21) away from online gaming. The steps below will help you ensure protection at home:

  • Use parental control software on your devices
  • Never enter your fs99 login password in front of children
  • Do not leave your device without logging out
  • Create separate device accounts for children to use
  • Have open discussions with your family about online gaming

We believe creating a safe gaming environment is not only our responsibility — it is everyone's responsibility.

How to Set Up Self-Exclusion

Self-exclusion is a powerful decision that you can make yourself. The process is completely free and takes effect immediately.

  • Log in to your fs99 account
  • Go to the "Responsible Gaming" section in Account Settings
  • Select the self-exclusion period (3 months / 6 months / 1 year / permanent)
  • Or notify the support team directly by email: [email protected]

While exclusion is active, no bonus offers or promotional messages will be sent, and any attempt to re-register will be cancelled.

There is no shame in seeking help

Gaming problems can affect anyone. Asking for help at the right time is a sign of courage. Our Bangla-speaking support team is by your side — with complete confidentiality.

Live Chat — 24/7

Frequently Asked Questions

Find answers here to the most commonly asked questions about responsible gaming.

Once the selected period ends, you can reactivate your account — however, a specific waiting period and reassessment process apply. If you choose permanent self-exclusion, the account cannot be reactivated. Please speak with our support team before making this decision.

Yes, lowering a deposit limit takes effect immediately. However, increasing a limit follows a waiting period for your protection — this time gives you the opportunity to reconsider your decision.

No, self-exclusion can only be done by the account holder. However, if a family member is concerned, they can let our support team know — we will reach out to that player and guide them in the right direction.

A time-out is a short-term break — usually from 24 hours to 30 days — for when you want to step away from gaming temporarily. Self-exclusion is a long-term measure — from 3 months up to permanent — for when gaming has become a serious problem and stricter restrictions are needed.

First, contact fs99 via live chat or email ([email protected]) — we will point you in the right direction. You should also talk with your family and trusted friends. Seeking advice from a mental health professional or counsellor is the most effective step.

We carry out mandatory age verification at registration and investigate any suspicious accounts. However, family vigilance is equally important. Use parental control software on your devices and keep your login details secure.

Play responsibly and enjoy the experience

Stay aware, stay within your limits, and enjoy the wide world of gaming at fs99.

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