fs99 Privacy Policy

1.1 Registration and Identity Information

When you create an account at fs99, we collect the following information:

• Full name and date of birth (for age verification — for those aged 21 and above only)
• Email address
• Mobile number
• Password (stored in encrypted form; never visible in plain text)
• National ID (NID) or passport details — for identity verification where applicable

1.2 Financial Information

We collect the following financial information to process deposit and withdrawal transactions:

• bKash, Nagad, or Rocket account number
• Transaction amount and time (Bangladesh Standard Time / BST)
• Transaction ID and reference number

Complete payment card details are not stored on our servers. All financial data is transmitted through encrypted channels.

1.3 Technical and Usage Information

When you use our website fs99.cam, some information is collected automatically:

• IP address and device type
• Browser type and operating system
• Pages visited, click patterns, and session duration
• Information obtained from cookies and similar tracking technologies
• Referral source (which page or link you came from)

2.1 Service Operation and Improvement

We use your information for the following purposes:

• Creating, managing, and securing your account
• Processing deposit, withdrawal, and bonus transactions
• Providing customer support and resolving issues
• Improving site performance and user experience
• Identifying and resolving technical errors

2.2 Security and Legal Compliance

We use information to ensure the security and lawful operation of our platform:

• Preventing fraud, money laundering, and illegal activities
• Preventing access by those under 21 years of age
• Detecting multiple accounts or improper activity
• Fulfilling applicable legal obligations

2.3 Communication and Promotion

With your consent, we may contact you for the following purposes:

• Sending important notifications related to your account
• Informing you about bonuses, promotional offers, and special events
• Sharing updates about new games or services

You can request to stop promotional messages at any time by contacting us.

3.1 Who we share information with

fs99 does not sell or commercially share your personal information. However, in limited cases, information may be shared with the following parties:

• Payment processors: Information necessary to complete bKash, Nagad, and Rocket transactions
• Technology partners: Trusted software service providers for platform operation
• Law enforcement agencies: To fulfil legal obligations, as per court orders
• Fraud prevention organisations: To assist in preventing fraudulent activity

3.2 International Data Transfers

Some of our servers and service providers may be located outside Bangladesh. In such cases, we ensure that the relevant third party follows internationally recognised data protection standards and that your information is properly protected.

4.1 Technical Security

To keep your information secure, fs99 follows these technical measures:

• SSL encryption — all data transfers are secured
• Password hashing — passwords are never stored in plain form
• Regular security audits and vulnerability testing
• Two-factor authentication option (where applicable)
• Access controls — only authorised staff can access data
• Automatic detection and blocking of suspicious activity

4.2 Data Retention Period

We retain your information for as long as it is needed to provide the service or required to meet legal obligations. Even after account closure, the following information may be retained:

• Financial transaction records — for the period specified under applicable law
• Identity-related information for fraud prevention purposes
• Relevant information for resolving legal disputes

Unnecessary information is securely deleted in a timely manner.

5.1 What cookies are and why they are used

Cookies are small text files stored in your browser. fs99 uses cookies for the following purposes:

• Essential cookies: Maintaining login sessions and ensuring security
• Functional cookies: Remembering your preferences and settings
• Analytics cookies: Reviewing and improving site usage patterns

You can disable cookies from your browser settings, however this may limit some features of the site.

6.1 Your rights regarding your information

As a member of fs99, you have the following rights over your own information:

• Right of access: You can request to know what information we hold about you
• Right to rectification: You can correct inaccurate or outdated information
• Right to erasure: You can request deletion of your information under certain conditions
• Right to restrict processing: You can request that data processing be limited in certain circumstances
• Right to opt out of promotions: You can stop marketing communications

To exercise these rights, email us at [email protected]. We will respond as soon as possible.

7.1 Protection of children and minors

fs99 is a platform operated for those aged 21 and above only. We do not intentionally collect any personal information from minors.

If we learn that a person has created an account with a false age, we will immediately close that account and delete all related information. To learn more about responsible gaming, please visit our Responsible Gaming page.

8.1 Policy updates and changes

fs99 may update this privacy policy from time to time. If there are significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email
• A public notice will be posted on the website
• The "Last Updated" date at the top of the page will change

Continued use of our services after changes will be taken as your agreement to the new policy. Therefore, it is recommended that you check this page regularly.

9.1 Responsibility regarding external links

If the fs99 website contains links to any third-party sites, we are not responsible for the privacy practices of those sites. We recommend that you read the privacy policy of any external site before visiting it. Our privacy policy applies only to information collected within the fs99.cam domain.

10.1 Legal framework of this policy

This privacy policy is formulated in accordance with applicable laws and regulations of Bangladesh. We comply with relevant rules and regulations relating to digital security and data protection, and are committed to ensuring fair and lawful use of user information. This policy applies to all information provided through our service at fs99.cam.

If any part of this policy is unclear to you, or if you have any concerns about your information, please contact us directly.